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Consumer: How Do I File a Consumer Complaint?

Here you can find consumer information, product and price research and credit information.

Better Business Bureau

The Baton Rouge Better Business Bureau handles complaints that involve buyers and sellers, where there is an item that has been sold or has been advertised for sale. Complaints may be filed by either a consumer or another business.

The Better Business Bureau will not handle:

  • Anonymous complaints
  • Allegations of discrimination or violations of constitutional rights
  • Complaints involving professionals such as lawyers or doctors (unless it involves billing procedures)
  • Debt collection
  • Disputes that are already in litigation

BBB of South Central Louisiana
Email: info@batonrouge.bbb.org
Phone: (225) 346-5222
Fax: (225) 346-1029
748 Main Street
Baton Rouge LA 70802

Complaints Against Businesses in Louisiana

Most complaints against businesses located in Louisiana should be directed to the Louisiana Attorney General's Office. However, complaints about certains types of businesses, such as utility companies, for example, will be directed to other agencies. Refer to the following chart.

If your complaint concerns: Then contact:
Automobiles
Telemarketing
Landlords & tenants
Credit issues
Collection agencies
Home improvements and construction
Home appliances and furnishings
Health clubs
Travel
Charitable solicitations
Sweepstakes
Work-at-home programs
Multilevel marketing/business opportunities.

Office of the Louisiana Attorney General
Consumer Protection Section

P.O. Box 94005
Baton Rouge, LA 70804-9005
Disaster Hotline: 1-800-351-4889

Motor Carriers
Telecommunications
Utilities such as Electric, Gas, Water and Sewage

Louisiana Public Service Commission

602 North 5th Street
12th Floor
Baton Rouge, LA 70802
(225) 342-4404
1-800-256-2397

Filing a Complaint With the Louisiana Public Service Commission

Insurance companies, agents and adjusters

Louisiana Department of Insurance

Post Office Box 94214
Baton Rouge, LA 70804
General Information: 1-800-259-5300 or 1-800-259-5301
Direct Telephone numbers: (225) 342-5900 or (225) 342-0895

Insurance Fraud

Complaints Against Medical Professionals in Louisiana

Complaints against medical professionals should be filed with the appropriate licensing or regulatory agency. Refer to the following chart to find the correct agency, with a link to their website and contact information.

Type of professional Regulatory board or agency
Physicians (MD and D0)
Acupuncturists
Acupuncturist Assistants
Athletic Trainers
Clin Exercise Physiologists
Clin Laboratory Personnel
Midwives (lay)
Occupational Therapists
Occupational Therapy Assistants
Physician Assistants
Podiatrists
Perfusionists
Polysomnograph Personnel
Radiological Technologists
Respiratory Therapists

Louisiana State Board of Medical Examiners

630 Camp Street
New Orleans, LA 70130
(504) 568-6820

Chiropractors

Louisiana State Board of Chiropractic Examiners

8621 Summa Avenue, Baton Rouge, Louisiana 70809
(225) 765-2322

Certified Registered Nurse Anesthetists (CRNA)
Nurses
Nurse Practitioners

Louisiana State Board of Nursing

17373 Perkins Rd
Baton Rouge LA 70810
(225) 755-7500

Dentists

Louisiana State Board of Dentistry

365 Canal St, Suite 2680, New Orleans LA 70130
(504) 568-8574

Optometrists

Louisiana State Board of Optometry Examiners

P.O. Box 555
Oakdale, LA 71463
(318) 335-2989

Licensed Practical Nurses

Louisiana State Board of Practical Nurse Examiners

3421 N Causeway Blvd, Ste 505
Metairie, LA 70002
(504) 838-5791

Psychologists

Louisiana State Board of Examiners of Psychologists

8280 YMCA Plaza, One Oak Square, Bldg 8B, Baton Rouge LA 70810
(225) 763-3968

Other Complaints in Louisiana

Concerning the operation of state government

Louisiana Office of Inspector General

P.O. Box 94095
Baton Rouge, LA 70804-9095
(225) 342-4262

Filing a Complaint

Employee complaints against employers

Louisiana Workforce Commission

1001 North 23rd Street, Baton Rouge, LA 70802-3338
(225) 342-3111

Federal Consumer Agencies

The following federal agencies handle consumer complaints.

Contact Us

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Library Information Service
Contact:
7711 Goodwood Blvd

Baton Rouge, LA 70806

(225) 231-3750