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Consumer Tips: Buying and Using Phone Cards

How do I compare phone cards?

Before you buy a phone card:

  • choose at least two phone cards to compare
  • find information about the fees.  That information usually is on the sign for the card
  • write the charges for:
    • maintenance fee
    • fee to dial the access number
    • fee to call a mobile number
    • fee to end the call
  • compare the fees for the two cards.  Choose the card that is best for you

How else can I save money?

  • Buy cards for a small amount of money - for example, $2.00 or $5.00.  You are buying fewer minutes.  But you will not lose much money if the card does not work.
  • Check the expiration date.  Be sure you can use all the minutes by that date.
  • Make sure you see a customer service number on the card.  That means you can get help if you need it.


What if I have problems with a card?

You might have a phone card that does not work.  Or a card with fewer minutes than you thought.  If you do, report it:

  • Call the Federal Trade Commission at 1-877-382-4357 (TTY: 1-866-653-4261).
  • Tell the person on the phone what happened.  You can give as much or as little information as you want.

Phone cards